FAQ

To create a customer account, click here.

To reset your customer account password, click here.

Once you are logged into your customer account, select "Addresses" to update your address information or "Order Details" to see your order history.

If you have a question about your order, please fill out the online contact form here or call our customer support team at 614-863-3004.

Orders are processed Monday through Friday with standard shipping. If your order is placed between Friday at 3 PM EST and Sunday at 11:59 PM EST, it will be shipped on Monday or the next business day if Monday is a holiday. We strive to process orders within 1-2 full business days and aim to deliver your items within the following timeframes: Standard Shipping: 3-7 business days Expedited Shipping: 2-3 business days Please note that we are closed on all federal holidays.

We are only able to cancel your order if it is still being processed and has not yet shipped. To request a cancellation, please fill out the contact form here and a team member will reach out to follow up with your request. Our team is available Monday through Friday, 9 AM to 5 PM EST. Please Note: If your order has already been shipped, you will need to initiate a return.

We provide free shipping on all U.S. domestic orders. Subscription members enjoy both free shipping and a 20% discount, though this offer cannot be combined with other discounts.

All U.S domestic orders include free shipping. However, international orders incur an additional shipping fee. Rush shipping within the U.S. is available for $15.95.

Returns are only accepted for unopened products. Please read the returns policy here before reaching out to our team. If you have any questions, contact our customer support here.

Please read the returns policy here before reaching out to our team. If you have any questions, contact our customer support here

If your product arrives damaged or the seal is broken, please fill out our online contact form here and a member of our customer support team will assist you.

To contact customer support, fill our out online contact form here and a representative will reply to you via email, or you may call our team at 614-863-3004. Our office hours are M-F, 9am-5pm.

All Basic Brands Inc. products are manufactured in the USA using globally sourced ingredients.

Basic Brands Inc. is a family-owned company located in Ohio. We are proudly owned, manufactured and distributed in the USA with globally sourced ingredients.

New customers can get 10% off their first order by signing up for our newsletter. To sign up, navigate to the bottom of this page and enter your contact information. Customers that enroll in product subscriptions receive a 20% discount and free shipping on their subscriptions. Additionally, students, teachers, military personnel, first responders, and government employees are eligible for a 10% discount after completing verification under the Discounts section at the bottom of the page.

Subscriptions are offered to help automatically replenish your supply, so you never have to worry about forgetting to reorder! Also, subscribers also receive a 20% discount in addition to free shipping, making that the most economic option.

Products available for subscription will have a "One-Time Purchase" and "Subscribe & Save" option. By selecting "Subscribe & Save", you will be purchasing a subscription. Your billing information will be kept securely on file and charged at regular intervals so you will automatically receive refills.

Yes. Begin by logging into your customer account here. NOTE: If you are creating a new customer account, it must match the same email address associated with your subscription purchase. Once you are logged in, select the "manage subscription" link can edit their subscriptions, update billing information, or see their purchase history through the customer portal. If you have any issues, please reach out to customer support here.

If you need a special frequency for your subscription delivery, reach out to customer support here and we can update it for you. If you simply want to change your next order date to be sooner or later, you can do so by logging into the customer account associated with the subscription here, select manage subscription, and then choose to edit the next order date.

Our EyeScience products are formulated for ocular health and include Macular Health Formula, Dry Eye Formula, Digital Blue Light Formula and Astaxanthin 12mg. Our POWERALL multivitamin is also great for eye health with 2x Lutein as other formulas.

Basic Brands Pureflex Glucosamine Sulfate and Glucosamine Chondroitin contains a blend of ingredients that helps to lubricate joints and reduce swelling.

Before using any product, please consult with your child’s pediatrician or physician.

If you are pregnant or nursing, consult your doctor before using.